Retail Development Manager

Location: Kazakhstan

Company

hirify.global is a technology and delivery platform expanding from restaurant delivery into retail and broader on-demand commerce across more than 500 cities in 30 countries.

What you will do

• Manage a portfolio of enterprise and tier 1 supermarket partners, owning strategic relationships and day-to-day account management.
• Lead complex negotiations, structure commercial deals, and support upselling, cross-selling, and account expansion.
• Analyze operational and commercial metrics, set KPIs, forecast performance, and drive improvements in GOV, revenue growth, availability, picking times, rejection reasons, and fulfillment quality.
• Lead quarterly business reviews and strategic discussions with C-level stakeholders while acting as a trusted advisor to retail partners.
• Plan collaborative marketing initiatives and co-marketing campaigns with retail partners.
• Build best-practice account management processes, coach the team, and collaborate with Marketing, Operations, Support, store managers, and field stakeholders.

Requirements

• 3–5 years of experience in enterprise account management in retail, FMCG, delivery, marketplace, supermarket, or distribution businesses.
• Strong negotiation, relationship-building, B2B communication, upselling, and cross-selling skills.
• Experience driving measurable KPI improvements, commercial results, revenue growth, and partner performance.
• Analytical and structured approach with proficiency in Google Sheets, Google Slides, Power BI, and/or Looker.
• Fluent Russian and Kazakh at least at conversational level; English at B2 level or higher.
• Ability to collaborate across Marketing, Operations, and Support and manage expectations with different audiences.

Nice to have

• Experience in supermarket, grocery, or pharmacy retail.
• Familiarity with marketplace or platform-based business models.
• Experience scaling teams or expanding account portfolios.
• Experience with advanced analytics or business intelligence platforms.

Culture & Benefits

• Independent work in a dynamic, international team.
• Medical insurance and enhanced sick leave.
• Career growth and development opportunities.
• Employee Assistance Program with therapy and wellbeing support.
• hirify.global-wide training programs, team celebration budgets, office refreshments, and discounts on hirify.global orders.

Hiring process

• Applications are reviewed on an ongoing basis.
• Applicants should submit a CV and continue the conversation through the application process.