Resident Liaison Officer

Location: Hersham and surrounding areas, United Kingdom; regular visits to residents' homes are required.

Company

hirify.global Group, through PiLON, delivers planned maintenance and refurbishment projects in the social housing sector.

What you will do

• Act as the primary point of contact between project teams and residents.
• Communicate with residents to organise property visits and access arrangements.
• Visit residents' homes to conduct property surveys and identify refurbishment requirements.
• Coordinate with site teams to keep refurbishment work aligned with agreed timelines.
• Handle complaints and minimise disruption throughout the refurbishment process.
• Maintain project trackers in line with the programme of works.

Requirements

• Driving licence and access to a personal vehicle are essential.
• Experience in resident liaison or a similar customer-facing role.
• Strong verbal and written communication and customer service skills.
• Comfort using Microsoft Office and other IT systems.
• Strong problem-solving and complaint-handling abilities.
• Reliable, organised, adaptable, and able to prioritise multiple deadlines.

Nice to have

• Health and Safety Awareness qualification.
• First Aid qualification.

Culture & Benefits

• Full-time employment with a supportive and inclusive working environment.
• 23 days of annual leave excluding Bank Holidays, increasing with length of service.
• Referral scheme with rewards of up to £2,000 for successful recommendations.
• Benefits portal offering savings on everyday shopping.
• Annual training budget, mental health support, and team activities.