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21 день назад

Spotify Non-Voice Support with Turkish and English (Remote within Bulgaria) - Fixed Term Contract

Формат работы
remote (только Bulgaria)
Тип работы
fulltime
Английский
c1
Страна
Bulgaria
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR
Spotify Non-Voice Support with Turkish and English (Remote within Bulgaria) - Fixed Term Contract (Customer Support): Providing email and chat support for Spotify users in Turkish and English with an accent on account management, payment issues, and troubleshooting. Focus on resolving FAQ and how-to questions, guiding users through technical steps, and handling customer issues without phone calls.

Location: Remote within Bulgaria; a valid EU work permit is required to work in Bulgaria

Company

hirify.global Bulgaria provides customer support services for Spotify, a global music streaming platform.

What you will do

  • Provide non-voice support through email and chat.
  • Answer how-to and frequently asked questions from platform users.
  • Assist with account management and payment-related issues.
  • Guide users through troubleshooting steps clearly and patiently.
  • Work on a fixed-term contract from 6 November to 23 December.

Requirements

  • Turkish at C1 level and English at C1 level.
  • Valid EU work permit required to work in Bulgaria.
  • Availability for flexible shifts, including weekends.
  • Strong communication and problem-solving skills.

Nice to have

  • Previous customer service experience.

Culture & Benefits

  • Fully remote training and work from anywhere in Bulgaria.
  • Food vouchers and a partially covered Multisport card.
  • Performance bonuses.
  • Digital onboarding and contract signing.
  • Training, career growth, learning platforms, certification support, employee events, wellness initiatives, and 24/7 psychological support.

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Categories

Customer Support Specialist jobs