Senior Customer Support Specialist (CRM/SQL)

Location: Holon, Israel

Salary: 20,000–23,000 ILS per month

Company

hirify.global.AI develops agentic revenue technology that helps global businesses manage revenue processes with AI, automation, and governance.

What you will do

• Own and resolve the most complex and escalated customer support cases.
• Provide expert application support for platform configuration, workflow engines, and CRM integrations.
• Diagnose issues across hirify.global, CRM platforms, APIs, data synchronization, and third-party integrations.
• Investigate data-layer issues with advanced SQL, validate hypotheses, and confirm fixes.
• Handle high-stakes cases through ticketing, email, phone, and video communication.
• Act as the internal technical reference for other Support Specialists and ensure issues are fully resolved.

Requirements

• Several years of hands-on experience as a Support Specialist in B2B SaaS, including complex and escalated cases.
• Advanced experience with CRM integrations and implementations, including API behavior, data mapping, and synchronization logic.
• Deep familiarity with Salesforce, HubSpot, Microsoft Dynamics, and business application integration architecture.
• Strong independent command of SQL for investigating and validating data issues.
• Excellent written and verbal English communication skills and a customer-oriented approach.
• Bachelor's degree in Information Technology, Information Systems, or a related field.

Culture & Benefits

• Customer-oriented support environment focused on solving issues completely rather than simply closing tickets.
• Opportunity to become a technical resource for the wider Support team.
• Work includes collaboration with customers through email, phone, and video calls.
• Role emphasizes independent ownership, structured problem-solving, and learning potential.