1 час назад
Customer Support Operations Specialist (Enterprise Storage)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Operations Specialist (Enterprise Storage): Managing on-site customer activities, product-related support requests, and internal knowledge workflows for enterprise storage platforms with an accent on operational coordination, customer communication, and hardware/software support. Focus on coordinating Tier-3 Support and global operations, handling 24/7 support coverage, and improving knowledge-base processes.
Location: Hybrid work from home and the office in Herzliya Pituach, Israel; 5 shifts per week including nights and weekends
Company
, a Lenovo company, develops enterprise storage platforms for large enterprises and service providers, including primary storage, data protection, disaster recovery, business continuity, and cyber resilience solutions.
What you will do
- Initiate and manage on-site customer activities from a logistical and operational perspective.
- Coordinate with Tier-3 Support, Technical Advisers, Global Operations, and other stakeholders.
- Provide initial assistance for incoming product-related phone calls and email queries.
- Maintain and continuously improve the internal knowledge base and operational workflows.
Requirements
- Availability for five shifts per week, including nights and weekends.
- Client-oriented, collaborative, independent, detail-oriented, and able to learn quickly.
- Technology-oriented with analytical thinking and problem-solving skills.
- Fluent English in written and verbal communication.
- Strong communication skills and comfort working with people from varied backgrounds.
Nice to have
- Experience in hardware or software support.
- Experience in a similar customer support or operations role.
Culture & Benefits
- 24/7 customer support environment serving enterprise customers and service providers.
- Combination of home-based work and office-based work in Herzliya Pituach.
- Opportunity to grow in scope and responsibilities within an established product organization.
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