Branch Banking Professional

Location: On-site in Sta. Rosa, Laguna, Philippines

Company

hirify.global operates a branch banking environment focused on customer service, account services, compliance, and operational delivery.

What you will do

• Guide customers through in-branch advisory and self-service journeys and manage customer flow during peak and non-peak hours.
• Attend to customer queries in person, by phone, and by email.
• Resolve customer inquiries, requests, and complaints, including BSP complaints.
• Implement and document Account Services processes and identify improvement opportunities.
• Manage TD maturity and bounced-cheque call-outs, including release, monitoring, pick-up, and replacement activities.
• Work with the Service Delivery Head, colleagues, and stakeholders to support operational and strategic objectives.

Requirements

• University degree in Banking and Finance or a related business course.
• At least 3 years of relevant banking industry experience.
• Strong knowledge and experience in teller services or branch operations.
• Sufficient knowledge of BSP regulations and acceptable risk management skills.
• Official Signature Verification and KYC/CDD training or seminar attendance.
• Good communication, interpersonal, problem-solving, organizational, multitasking, and attention-to-detail skills, with the ability to work independently and with diverse groups.

Culture & Benefits

• Customer-focused front-line role in a fast-paced branch environment.
• Collaboration with internal teams and business stakeholders.
• Opportunity to improve customer journeys and operational processes.
• Work aligned with Salmon’s service standards, compliance requirements, and growth strategy.