Client Success Specialist (LegalTech)

Location: Remote

Company

hirify.global is a LegalTech company developing software escrow solutions that reduce third-party risks in cloud-based business operations.

What you will do

• Handle customer and lead questions about services, accounts, and service administration.
• Support customers with connections between their source code management platforms and ensure correct setup on the company side.
• Guide leads through the service via email and website chat.
• Inspect customer-provided information and draft reports for delivery.
• Draft legal language and prepare agreements based on customer requirements for manager review.

Requirements

• Mid-level experience in customer success or a similar role is preferred.
• Proficiency in drafting legal documents and familiarity with LegalTech concepts.
• Excellent written English communication skills.
• Experience working with companies of different sizes and industries.
• Strong analytical, organizational, multitasking, and attention-to-detail skills.
• Proficiency with modern web tools such as Google Docs and a proactive approach to work.

Culture & Benefits

• Remote-first work environment with a central office in The Hague.
• Startup mindset with opportunities for professional growth.
• Comprehensive onboarding and a dedicated ramp-up period.
• Open communication, direct feedback, and a supportive team environment.
• Regular team activities and gatherings.

Hiring process

• Applications are accepted over the next two months, with hiring planned as soon as a suitable candidate is found.
• Applications may be submitted in Dutch or English.