12 дней назад
Lead Sustaining Engineer (.NET)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Lead Sustaining Engineer (.NET) (.NET/incident response): Leading customer issue triage and resolution for an automated order-fulfillment platform with an accent on defect fixes, production debugging, and release quality. Focus on analyzing logs and telemetry, coordinating on-call incident response, mentoring engineers, and driving reliability improvements into production.
Location: Atlanta, GA, USA
Company
develops software and automation systems that orchestrate order fulfillment for brands worldwide.
What you will do
- Lead the Sustaining function, including intake, triage, prioritization, and resolution of escalated Tier 2 customer issues.
- Investigate customer-reported defects using logs, telemetry, crash dumps, and field data, then implement durable fixes.
- Deliver tested defect fixes, patches, and maintenance releases while reviewing junior engineers’ and contractors’ work for quality and regression risk.
- Coordinate the on-call rotation, lead responses to high-severity production incidents, and complete post-incident reviews.
- Maintain root-cause analyses, known-error records, technical documentation, and knowledge-base articles.
- Partner with Customer Support, Quality, and Product Engineering to reduce recurring defects and drive reliability, performance, usability, and supportability improvements.
Requirements
- Proficiency in .NET and the ability to read and debug unfamiliar code in a live production codebase.
- Hands-on experience with software development methodologies, debugging, log analysis, and observability or monitoring tools.
- Strong independent problem-solving skills, including forming hypotheses, identifying root causes, and driving fixes to completion.
- Ability to communicate technical status and root causes clearly to customers and stakeholders during incidents.
- Proven ability to lead, mentor, and direct junior engineers and contract resources.
- Availability to participate in a rotating on-call schedule and manage multiple concurrent escalations under pressure.
Culture & Benefits
- Medical, dental, and vision insurance plans.
- Health Savings Account with a company contribution.
- Paid time off, 12 holidays, paid exercise and volunteer time, and paid parental leave.
- 401(k) plan with employer match and discretionary profit-sharing contribution.
- Educational assistance, professional development, and mentorship or coaching programs.
- Life, disability, and employee assistance insurance programs.
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