Customer Service Representative (French and English)

Location: Lisbon, Portugal; hybrid work with at least two days per week in the Lisbon office. Availability for at least two weekends per month and some public holidays is required.

Annual gross base salary: €18,000–€23,000.

Company

hirify.global operates a curated marketplace where buyers and sellers trade special and collectible objects through weekly auctions.

What you will do

• Resolve customer queries from buyers and sellers through chat, email, phone, and social media.
• Manage complex challenges, disputes, and complaints, mediating between buyers and sellers.
• Provide accurate, timely, patient, and empathetic customer support.
• Switch efficiently between different customer communication channels.
• Work closely with Sales, Experts, and other departments to improve the customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• 1–4 years of direct experience in customer service or content moderation.
• Professional spoken and written French and English.
• Strong communication, analytical, and critical-thinking skills.
• Ability to work 40 hours per week.
• Willingness to commute to the Lisbon office and work onsite at least two days per week.
• Flexibility to work at least two weekends per month and some public holidays.

Nice to have

• Experience with live customer channels.
• Previous experience in hospitality, tourism, retail, call-centre, or another customer-facing environment.

Culture & Benefits

• Interim fixed-term seven-month contract starting in November 2026, with possible extension depending on performance and business needs.
• Health insurance from day one, including dental coverage.
• Work-from-home allowance and commuting costs covered.
• Learning and development initiatives, development plans, and mentorship programmes.
• Inclusive, diverse, and queer-friendly environment with colleagues representing more than 60 nationalities.
• Additional leave and company vouchers for selected milestones and occasions.

Hiring process

• Submit an English CV and cover letter.