Senior Site Reliability Engineer (AI)

Location: San Francisco, hybrid

Salary: $280,000–$314,000 base salary plus equity

Company

Vapi provides a real-time voice AI platform for developers and businesses, powering voice agents and large-scale customer calls.

What you will do

• Build software tooling and automation for core infrastructure spanning compute, storage, networking, and telephony.
• Improve observability, incident response, capacity planning, and production performance.
• Analyze failure modes and deliver durable improvements to failure prevention and recovery.
• Debug across application and infrastructure boundaries in latency-sensitive distributed systems.
• Own a reliability workstream and define the roadmap for future reliability investments.

Requirements

• Senior-level software engineering experience with meaningful SRE, production engineering, or infrastructure experience in distributed systems.
• Experience writing production-quality software and building reliability tooling or automation.
• Deep knowledge of observability, incident response, failure analysis, capacity, and production reliability practices.
• Comfort with Kubernetes, networking, and cloud infrastructure.
• Ability to balance reliability investments with product and engineering velocity.

Nice to have

• Experience with real-time networking or telephony, Envoy, Postgres, Redis, Kafka, Aurora, ClickHouse, or a Google-style SRE environment.

Culture & Benefits

• Ownership-oriented culture with an emphasis on craftsmanship, urgency, direct feedback, and shared accountability.
• Medical, dental, and vision coverage.
• Flexible time off and quarterly team off-sites.
• Catered meals, transportation, gym access, and a $10,000 annual learning and development budget.
• Base salary plus equity ownership.