Staff Engineer, Applied AI (Customer Agent)

Location: Boston, MA — in-office role; up to 10% travel may be required for onboarding, client or partner work, team meetings, and industry events.

Company

hirify.global builds AI-powered systems and first-party data products that help brands create personalized customer experiences in ecommerce and beyond.

What you will do

• Set technical and product direction for a core area of the Customer Agent platform, from architecture through production.
• Build and ship a 0-to-1 conversational agentic product serving live customer traffic.
• Solve complex problems across orchestration, evaluation, guardrails, memory, context, and non-deterministic failure handling.
• Write code, review designs, debug production issues, and make high-impact technical decisions.
• Define reusable engineering patterns and mentor engineers through design reviews.
• Partner with product, design, data science, and go-to-market leaders to shape the product and evaluate emerging AI technologies.

Requirements

• Experience building, scaling, and supporting production agentic systems through launch, incidents, and ongoing operations.
• Practical experience with orchestration, evaluation systems, guardrails, misuse prevention, and reliability for non-deterministic systems.
• Previous ownership of technical and product direction for a significant area, including systems adopted by other engineers.
• Hands-on software engineering experience, including coding, architecture reviews, and production debugging.
• Ability to communicate complex technical trade-offs and turn ambiguous problems into executable plans.

Nice to have

• Experience with multi-tenant agent platforms where customers configure agent behavior on shared infrastructure.
• Experience building 0-to-1 products or working in startup environments.
• Experience with production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products.

Culture & Benefits

• Hands-on work in a small, ambitious Customer Agent team backed by the scale and resources of hirify.global.
• Focus on shipping production changes, measuring quality with real evaluation frameworks, and treating reliability as a product feature.
• Compensation may include annual cash bonuses, equity, sign-on payments, and health, welfare, and wellbeing benefits based on eligibility.
• AI work includes responsible use practices covering privacy, security, bias awareness, and human-in-the-loop processes.

Hiring process

• Participation in the interview process requires adherence to hirify.global’s guidelines for using AI during interviews.