Content Evaluator – Bilingual (French and English) – Flexible Hours (AI)

Location: Remote - United States

Company

hirify.global is a global data engineering company providing data, evaluation frameworks, platforms, and human expertise for generative AI systems.

What you will do

• Evaluate and score AI-generated customer interactions for Instagram, WhatsApp, and Messenger.
• Benchmark informational and transactional customer queries against FAQs, product catalogs, SOPs, and other authoritative business sources.
• Assess action fidelity, faithfulness, hallucination, compliance, tone, and handoff quality.
• Participate in dual-review processes and daily calibration audits to maintain inter-rater agreement.
• Deliver precise evaluations against defined performance targets.

Requirements

• Prior experience in customer service, call centers, retail, or customer communications by email, chat, or phone.
• Exceptional written English with strong command of tone, brand voice, grammar, and nuance.
• Exceptional written French with strong command of tone, brand voice, grammar, and nuance.
• Ability to follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics precisely.
• Comfort using web-based tools and labeling interfaces.
• Must be based in the United States.

Culture & Benefits

• Flexible hours.
• Remote work arrangement.
• Work focused on responsible advancement of artificial intelligence.