Customer Support Executive (E-commerce)

Location: Szczecin, Poland; remote work options available.

Salary: PLN 59,800–85,000 per year.

Company

hirify.global is a global consumer measurement and data analytics company providing market intelligence and digital product content solutions through its Brandbank business.

What you will do

• Support Brandbank's core services and provide daily assistance to Polish customers through Freshdesk.
• Manage customer onboarding, service support, training sessions, and other customer-related activities.
• Collaborate with local sales teams and cross-functional departments to resolve customer issues.
• Drive customer satisfaction, retention, renewals, and performance against customer success KPIs.
• Resolve queries through appropriate Freshdesk channels within agreed service levels.
• Contribute to the Knowledge Base and support automation initiatives.

Requirements

• 2–3 years of experience in a customer-facing role, ideally in B2B customer service.
• Native Polish speaker with good English communication skills.
• Good knowledge of Microsoft Office tools.
• Excellent listening, communication, organizational, and time-management skills.
• Structured, proactive, flexible, and solution-oriented approach to changing customer needs.
• Ability to prioritize multiple customer requests and work against customer satisfaction and customer success KPIs.

Culture & Benefits

• International and diverse working environment with e-commerce, FMCG, and pharmaceutical clients.
• Flexible working environment, flexible working hours, and remote work options.
• Internal training, structured onboarding, LinkedIn Learning, and Degreed access.
• Multisport card, private Medicover medical coverage, life insurance, and benefits platform.
• Volunteer time off, employee assistance program, staff events, peer recognition, and charity opportunities.