3 дня назад
Operations Coordinator (Health Insurance)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Operations Coordinator (Health Insurance) (Insurance Operations): Running and improving insurance and healthcare service processes across claims, fraud, therapy, provider networks, and customer onboarding with an accent on operational monitoring, quality controls, and partner coordination. Focus on investigating risks, improving SLAs, automating process steps, and maintaining efficient member and customer experiences.
Location: Lyon, France — Hybrid
Company
integrates insurance, prevention, and healthcare services into a single user experience, serving companies and members across France, Belgium, Spain, and Canada.
What you will do
- Run daily insurance and healthcare service processes, including claims treatment, invoicing, provider network management, and customer onboarding.
- Monitor operational volumes, efficiency, SLAs, risks, and improvement opportunities.
- Supervise external partnerships, participate in negotiations, and maintain business continuity through daily communication.
- Perform quality controls, investigate suspicious claims, support coverage decisions, and identify training needs.
- Escalate feedback, prioritize improvements, and collaborate with Product and Engineering teams.
- Automate process steps and continuously improve internal and external operational processes.
Requirements
- Strong written and verbal communication in English and French or Dutch.
- Experience operating processes or services, customer support, people operations, account management, customer success, communications, or event coordination.
- Analytical and problem-solving skills with the ability to investigate issues and work with operational data.
- Highly organized, detail-oriented, adaptable, and able to work independently in a fast-paced environment.
- Motivation to optimize operations and improve member and customer satisfaction.
- Target level: A2–B1.
Nice to have
- Experience in the insurance or healthcare industry.
Culture & Benefits
- Flexible office setup with an HQ office, sponsored coworking hubs, or full-remote options depending on the arrangement.
- Flexible working hours and vacation policy.
- Equipment including a MacBook Pro, monitor, laptop stand, keyboard, and noise-canceling headphones.
- Learning and training opportunities, including books and conference support.
- Coaching from the first day, healthcare insurance, commuter benefits, and parental leave for eligible permanent contracts.
Hiring process
- Meet members of the Operations team during the process and discuss potential operational scopes.
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