Lead Engineer, Issue Management & Triage (Robotics)

Location: Austin, Texas, United States preferred; remote possible within the U.S. Remote employees may travel to Austin, Texas, up to approximately 50%, especially during the first 90 days.

Company

hirify.global builds helpful robots that operate safely and autonomously in real-world environments.

What you will do

• Design and own end-to-end systems for issue intake, triage, escalation, severity classification, and service-level agreements.
• Build automation, data pipelines, and internal tools to ingest, process, and classify operational data.
• Contribute to Python and backend codebases and integrate logs, telemetry, alerts, and operational systems.
• Serve as the technical interface between the Remote Operations Center and Engineering, translating field issues into prioritized technical problems.
• Develop taxonomies, dashboards, and reporting systems to measure robot performance, failure modes, degradation, severity, and impact.
• Establish root-cause analysis practices and drive long-term improvements across hardware, software, and autonomy.

Requirements

• 7+ years of experience in relevant technical or program management roles, including engineering or incident management.
• 3+ years of people management experience.
• Experience with complex real-world systems such as robotics, autonomous or distributed systems, or hardware-software products.
• Strong programming experience, preferably with Python, plus experience with backend or data systems.
• Experience with data pipelines, telemetry, monitoring, alerting, logging, internal tools, and automation systems.
• Ability to design scalable classification, prioritization, workflow automation, metrics, and performance frameworks.

Nice to have

• Familiarity with Jira, Zendesk, SQL, Looker, Foxglove, or similar platforms.
• Experience working in a fast-paced, scaling environment.

Culture & Benefits

• Hands-on ownership of reliability and continuous improvement for a deployed robotic fleet.
• Collaboration across Customers, Remote Operations, Engineering, Operations, Manufacturing, and vendors.
• Remote work is possible within the U.S., with travel to the Austin headquarters as needed.
• Work focused on improving real-world system performance, reliability, and safety.