Operations Specialist (Salesforce)

Location: Kuala Lumpur, Malaysia. Hybrid work model with in-person collaboration, remote work, and flexible working hours.

Company

hirify.global operates a global full-stack cloud communication platform with offices across six continents and an AI-first approach to work.

What you will do

• Manage Salesforce as the central source of truth for sales activity, including CRM data, campaigns, lead assignment, opportunity closure, reports, and dashboards.
• Own sales reporting and analysis across individual, team, regional, and global levels, consolidating forecasts and performance metrics.
• Monitor and improve CRM data quality through governance, issue identification, and continuous process improvement.
• Design and optimize sales workflows, implement playbooks, and support knowledge transfer between headquarters and regional teams.
• Train customer-facing teams, collect feedback, troubleshoot sales tools, and improve adoption of Salesforce and related platforms.
• Support planning, forecasting accuracy, incentive calculations, commission planning, KPI target-setting, and data-driven recommendations.

Requirements

• At least 2 years of experience in sales operations, business analysis, or CRM administration in a B2B or SaaS environment.
• Advanced hands-on Salesforce experience, including data management, report building, dashboard creation, and CRM customization.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience translating complex business requirements into scalable, repeatable processes.
• Strong attention to detail, commitment to data quality, proactive problem-solving, and the ability to manage multiple priorities.
• Fluent English, spoken and written.

Nice to have

• Experience with sales forecasting, incentive compensation planning, or sales analytics tools beyond Salesforce.
• Familiarity with Tableau, Looker, or similar business intelligence tools.
• Experience implementing sales playbooks or go-to-market strategies.
• Experience supporting multiple regions or global sales organizations.
• Knowledge of data governance and compliance requirements in B2B sales.

Culture & Benefits

• Flexible hybrid work arrangements and working hours.
• Performance-driven bonuses, regular compensation reviews, and recognition programs.
• Employee Stock Ownership Plan with access to stock options.
• Time off, special leave days, and well-being support.
• Internal mobility, mentorship, onboarding, training, and upskilling programs.
• Short- and long-term international mobility opportunities across global hubs.