Donor Journey Specialist Advisor (Salesforce Marketing Cloud)

Location: Oslo, Norway; applicants must have the right to live and work in Norway

Company

hirify.global is an independent humanitarian organisation supporting people forced to flee and operating across 40 countries.

What you will do

• Lead regular-donor journey strategy across Norway, Sweden, Germany, the USA, and global English audiences.
• Act as Product Owner for Salesforce Marketing Cloud, including roadmap prioritisation, usage guidelines, training, and capability building.
• Develop donor segmentation, outreach programmes, content products, and multi-channel engagement journeys.
• Design, implement, test, monitor, and continuously optimise journeys and campaigns for retention, reactivation, upselling, cross-selling, and payment recovery.
• Use donor behaviour, analytics, KPIs, and benchmarking to develop fundraising insights and recommendations.
• Coordinate content adaptation, translation, delivery, and performance tracking across markets, while leading cross-functional improvement initiatives.

Requirements

• At least five years of relevant experience, including two years building donor or customer journeys in Salesforce Marketing Cloud.
• Experience setting strategies, leading cross-functional initiatives, and influencing stakeholders toward shared goals.
• Strong knowledge of private fundraising, donor-centric marketing communications, content and performance marketing, and email marketing best practices.
• Excellent analytical, presentation, writing, editing, communication, and hypothesis-building skills.
• Experience with Salesforce, Tableau, marketing automation, data modelling, data design, and donor lifecycle performance improvement.
• English is required as a working language; fluent Norwegian is a strong advantage.

Culture & Benefits

• Temporary cover contract lasting 12 months.
• Full-time position with up to 10% travel.
• Salary and benefits follow grade 9 of NRC’s Resident salary scale.
• Work in a supportive, inclusive culture that encourages ideas, initiative, responsibility, and professional growth.
• Contribute to humanitarian work supporting refugees and displaced people.

Hiring process

• Internal candidates must apply using their official email or Opportunity Market Place.
• Applications and CVs must be submitted in English.
• Only shortlisted candidates will be contacted.