Manager II, IT Operations & Automation

Location: Onsite in Kuala Lumpur, Malaysia

Company

hirify.global is Southeast Asia's leading superapp, providing food delivery, grocery, mobility, financial, and other digital services.

What you will do

• Lead, coach, hire, and develop the regional IT Operations team, including capability planning, succession planning, and knowledge transfer.
• Own Level 1 and Level 2 service outcomes across infrastructure, end-user computing, workplace technology, and outsourced support.
• Govern incidents, requests, escalations, service levels, vendor performance, major incidents, and problem management.
• Partner with country IT, service desk, engineering, infrastructure, and business teams on service reviews, risk management, and escalations.
• Define and execute roadmaps for service improvement, automation, observability, and operational analytics.
• Establish secure engineering standards for operational tooling and automation, including testing, monitoring, auditability, rollback controls, and human oversight.

Requirements

• 10+ years of experience in IT infrastructure, end-user computing, workplace technology, or IT service operations.
• Hands-on Level 2/3 experience and leadership of Level 1/2 support teams.
• Knowledge of enterprise networking, endpoint technologies, hardware, software, identity and access management, and common operating systems.
• Experience with IT service management, major incident and problem management, root-cause analysis, service-level agreements, and operational metrics.
• Experience delivering automation and observability through scripting, APIs, workflows, or monitoring tools with secure and maintainable practices.
• Experience with endpoint platforms such as Microsoft Intune or Jamf, plus strong stakeholder and vendor-management skills.

Nice to have

• Experience with self-healing operations, event-driven automation, service intelligence, or AI-assisted workflows.
• Certification in ITIL, networking, cloud, or endpoint management.

Culture & Benefits

• Medical and term life insurance.
• Flexible benefits through hirify.globalFlex.
• Parental, birthday, and volunteering leave.
• Confidential employee assistance support.
• FlexWork arrangements with differentiated working hours.
• Inclusive workplace focused on equal opportunity and employee well-being.