Senior Product Lead (ServiceNow ESM)

Location: Bratislava, Slovakia; hybrid work with an expectation to be in the office at least three days per week

Salary: €3,300–€5,400 per month for a full-time role, plus performance-based variable compensation and benefits

Company

hirify.global provides reinsurance, insurance, and insurance-based risk transfer solutions, using digital platforms to help make the world more resilient.

What you will do

• Define the product vision, roadmap, and strategic objectives for the ServiceNow-based Digital Business Management platform.
• Own and prioritise the product backlog, requirements, dependencies, and competing demands across concurrent initiatives.
• Guide platform governance, architecture alignment, responsible technology adoption, scalability, compliance, and operational excellence.
• Oversee platform health, service quality, releases, incident support, performance monitoring, retrospectives, and continuous improvement.
• Manage business cases, product investments, budgets, financial reviews, and resource allocation.
• Build a collaborative, inclusive, high-performing team and support talent acquisition, onboarding, and capability development.

Requirements

• Extensive experience in ServiceNow delivery, product ownership, or product management in complex enterprise environments.
• Strong understanding of Enterprise Service Management principles and platform governance.
• Experience defining product strategies and translating them into executable roadmaps with measurable business outcomes.
• Demonstrated ability to manage complex stakeholder landscapes and balance competing priorities.
• Experience working in Agile or Scaled Agile environments and delivering value iteratively.
• Availability to work in a hybrid model from Bratislava, with at least three office days per week.

Nice to have

• ServiceNow certifications and advanced expertise across multiple modules.
• Experience leading platform products in a large global organisation with distributed teams.
• Background in enterprise architecture, platform engineering, or large-scale digital transformation.
• Experience with platform financials, business cases, and investment planning.
• Familiarity with automation, workflow optimisation, and AI-enabled service management.

Culture & Benefits

• Work with a globally connected Enterprise Service Management team in a scaled Agile environment.
• Collaborate across engineering, architecture, operations, and business teams.
• Inclusive workplace focused on curiosity, innovation, professional growth, and equal opportunity.
• Global and location-specific benefits, subject to company policies and the employment contract.
• Performance-based variable compensation in addition to the base salary.