Client Services, Senior Consultant

Location: Australia or Singapore

Company

hirify.global provides the hirify.global Experience Cloud SaaS platform for managing experiences, insights, and actions across customer, employee, patient, and resident journeys.

What you will do

• Collect customer requirements and create technical specifications.
• Configure the hirify.global platform to meet customer business needs.
• Support quality assurance, client user acceptance testing, and launch processes.
• Participate in client meetings using in-depth knowledge of platform capabilities.
• Partner with client teams to resolve technical issues and inquiries.

Requirements

• 3+ years of experience managing and retaining clients while leveraging software.
• BA/BS degree with technical experience, or equivalent work experience.
• Ability to work independently on low- to medium-complexity assignments and solve problems effectively.
• Ability to translate between business problems and technical concepts and communicate with client stakeholders.
• Exposure to JavaScript, XML, HTML, CSS, APIs, REST, HTTP, and SFTP.
• Understanding of security concepts and standards including SSO, SAML, OAuth, and RBAC.

Nice to have

• Bachelor’s degree in engineering, computer science, statistics, economics, or another quantitative or analytical field.
• Experience in software, hospitality, financial services, automotive, B2B, or retail.
• Experience in a high-growth, fast-paced environment and a proactive approach to continuous learning.

Culture & Benefits

• Work with global companies across retail, financial services, hospitality, and high tech.
• Collaborate with senior client decision-makers on customer experience initiatives.
• Gain exposure to software implementation, product delivery, and customer experience programs.
• Work in a diverse and inclusive equal opportunity environment.