Corporate IT Lead

Location: Bogotá, Colombia; hybrid

Company

hirify.global is a Colombian fintech platform providing banking, payments, unsecured credit, e-commerce, and Buy Now, Pay Later services to consumers and merchants.

What you will do

• Lead the Corporate IT function, including the team, infrastructure, networking, vendors, and internal technology services.
• Establish IT service-management practices covering intake, ownership, SLAs, escalation paths, incident management, and continuous improvement.
• Lead complex incidents and escalations across networks, endpoints, identity, collaboration tools, office connectivity, and SaaS platforms.
• Own the Corporate IT roadmap, delivering network upgrades, endpoint lifecycle improvements, tooling migrations, monitoring, automation, and service-management initiatives.
• Improve LAN/WAN, Wi-Fi, VPN, DNS, DHCP, internet links, firewalls, segmentation, monitoring, redundancy, and recovery standards.
• Manage assets, security controls, vendors, contracts, budgets, renewals, and cross-functional stakeholder relationships.

Requirements

• 7+ years of experience in Corporate IT, IT operations, infrastructure, networking, or service management, including 2+ years leading teams.
• Experience implementing incident, request, problem, change, asset, and knowledge management, including support tiers, SLAs, and prioritization frameworks.
• Strong Level 1/Level 2 support experience across hardware, operating systems, identity, SaaS, peripherals, and connectivity.
• Deep knowledge of TCP/IP, subnetting, VLANs, routing, switching, Wi-Fi, VPN, DNS, DHCP, NAT, firewalls, QoS, and network monitoring.
• Experience delivering cross-functional IT projects, managing vendors and budgets, and applying security-by-default and asset-governance practices.
• Professional fluency in Spanish and English is required.

Nice to have

• ITIL certification or equivalent applied experience.
• Experience with cloud-managed corporate infrastructure, device management, identity, and observability tooling.
• Experience in fintech, banking, or another regulated environment, including ISO 27001, ITGC, or SOC 2.

Culture & Benefits

• Work on financial products designed to expand access to shopping, payments, and banking in Colombia.
• Opportunity to shape the technology, operating model, strategy, and culture of a rapidly scaling company.
• Collaborative environment focused on ownership, excellence, and transparent communication.
• Competitive compensation, equity, and benefits.

Hiring process

• People interview, hiring manager interview, and technical deep dive.
• Business case followed by an executive interview.
• The process includes evaluation of leadership, service delivery, networking, incident management, infrastructure resilience, and decision-making.