Desktop Support Technician

Location: Onsite in Sofia, Bulgaria

Company

hirify.global provides experience measurement, data analytics, and insights through technology, data, and industry expertise.

What you will do

• Troubleshoot complex endpoint issues involving policy enforcement, Intune compliance, device synchronization, configuration profiles, and re-enrollment.
• Coordinate hardware asset lifecycle activities, including refresh, repair, disposal, and equipment returns.
• Execute and validate automated onboarding and offboarding workflows for users and equipment.
• Support Microsoft 365, Google Workspace, Zoom, and Slack applications and performance issues.
• Document recurring issues, create knowledge articles, and identify opportunities for workflow automation.

Requirements

• 2–4 years of experience in endpoint management or field support.
• Solid understanding of hybrid identity using Entra ID and on-premises Active Directory.
• Working knowledge of Intune device management, compliance, Autopilot, Autopatch, and modern provisioning.
• Intermediate knowledge of PowerShell or command-line diagnostic tools.
• Awareness of ITIL Incident, Request, and Asset Management processes.
• Ability to work onsite in Sofia, Bulgaria, communicate effectively, operate technical equipment, and move objects weighing up to 50 pounds.

Nice to have

• Undergraduate degree in a related field.
• CompTIA Network+, Microsoft Certified: Endpoint Administrator Associate (MD-102), HDI Desktop Support Technician, ITIL 4 Specialist, Apple, or VMWare certifications.

Culture & Benefits

• Full-time Monday–Friday schedule with variations as needed.
• On-call coverage rotation, including weekends, and occasional night or weekend work for special projects.
• Overtime pay for hours worked over 40 in a work week.
• Growth focus on progressing from reactive troubleshooting to proactive device lifecycle and policy management.
• Inclusive workplace with reasonable accommodations available during the hiring process.