Order Management Operations Coordinator (Fintech)

Location: Marousi, Attica, Greece; on-site

Company

Viva.com is a European tech bank providing payment, banking, card issuing, financing, and fiscalisation services to businesses across 29 countries.

What you will do

• Provide customer care to merchants and internal stakeholders regarding orders, terminal subscriptions, order status, and Viva card orders.
• Process cancellations, withdrawal requests, subscription terminations, terminal returns, stock requests, and approved transfer orders.
• Coordinate with 3PL providers, warehouses, couriers, Sales, Logistics, and internal teams on deliveries, returns, testing orders, and exceptions.
• Investigate order, terminal, and inventory discrepancies with internal teams and external partners.
• Document cases and interactions accurately in Dynamics CRM while maintaining order and inventory records in internal systems.

Requirements

• Bachelor’s degree in Business Administration, Management, Economics, Logistics, or a related field.
• At least 3 years of experience in customer care, order management, operational coordination, back-office operations, sales support, or logistics coordination.
• Experience with CRM or case-management systems; familiarity with Dynamics CRM is an advantage.
• Basic familiarity with ERP systems and good working knowledge of Microsoft Excel and Microsoft 365 applications.
• Excellent written and verbal communication skills in English.
• Openness to adopting AI tools and integrating them into daily work.

Nice to have

• Training in customer service, logistics operations, or process improvement.
• Experience with Dynamics CRM, ERP systems, or logistics coordination.

Culture & Benefits

• Competitive compensation package and annual performance-based bonus.
• Private health insurance for the employee and family.
• Top-of-the-line tools and equipment.
• Career development opportunities and regular feedback.
• Employee Wellness Program with daily group sessions led by professional coaches.