обновлено 6 дней назад
Team Lead, Globals North America Operations (Reinsurance)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Team Lead, Globals North America Operations (Reinsurance): Leading day-to-day business operations, operational controls, stakeholder management, and team development in a hybrid Americas operations environment with an accent on governance, KPI performance, and operational excellence. Focus on optimizing workflows, managing risk and remediation activities, coaching a high-performing team, and leading continuous improvement initiatives.
Location: Mexico City, Mexico; hybrid work with an expectation of office attendance three days per week
Company
provides reinsurance, insurance, and insurance-based risk transfer solutions, managing risks including natural catastrophes, climate change, and cybercrime.
What you will do
- Lead daily operations for the Globals North America Operations team across the Americas.
- Monitor KPIs, service quality, resource allocation, workflow, and process optimization.
- Drive operational excellence through process improvement initiatives, strategic projects, and eAdmin initiatives.
- Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.
- Build stakeholder relationships and represent the team in leadership visits, town halls, regional calls, and business engagement activities.
- Coach and develop employees through feedback, performance management, succession planning, career support, and mentoring.
Requirements
- Proven leadership experience in operations and the ability to lead through change.
- Strong understanding of operational controls, risk management, governance processes, and KPI management.
- Experience with coaching, performance feedback, talent development, and employee engagement.
- Strategic, solution-focused mindset with strong analytical and problem-solving skills.
- Exceptional communication and stakeholder management skills.
- College degree preferred.
Nice to have
- Experience in reinsurance, insurance, claims, or client-facing operations.
- Experience leading cross-functional or geographically dispersed teams.
- Experience supporting recruitment, onboarding, workforce planning, and succession planning.
- Experience leading employee engagement initiatives or organizational change programs.
Culture & Benefits
- Inclusive workplace focused on equal opportunities and diverse perspectives.
- Flexible hybrid work environment with regular office attendance.
- Opportunities to contribute to sustainability and innovative risk solutions.
- AI-powered tools may support application review, with final hiring decisions made by people.
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