Enterprise Customer Success Manager, Asia (EdTech)

Location: Petaling Jaya, Malaysia; customers across the Philippines, Indonesia, and Malaysia

Company

hirify.global is a global organization focused on science, education, publishing, and digital learning.

What you will do

• Manage a portfolio of enterprise customers across Asia as a trusted post-sale partner.
• Lead onboarding, adoption planning, customer reviews, and success plans.
• Track usage, engagement, satisfaction, account health, risks, and renewal readiness.
• Partner with Sales on renewals, expansions, upsell opportunities, and long-term account growth.
• Build relationships with administrators, librarians, faculty leaders, and institutional decision-makers.
• Resolve adoption barriers and service issues while sharing customer insights with Sales, Product, Support, and Marketing.

Requirements

• Experience in customer success, account management, relationship management, or post-sale support.
• Ability to manage multiple accounts across countries and competing priorities.
• Strong stakeholder management, written and spoken communication, problem-solving, and customer focus.
• Ability to use data to track adoption, account health, and renewal risk.
• Ability to work cross-functionally and influence internal teams.
• Strong written and spoken English required.

Nice to have

• Experience in education, EdTech, publishing, digital platforms, SaaS, or subscription services.
• Experience managing regional customers across Asia.
• Familiarity with onboarding, implementation, usage reporting, and renewal planning.
• Experience identifying upsell or expansion opportunities.
• Ability to speak an Asian language relevant to the hiring location.

Culture & Benefits

• Culture focused on impact, innovation, learning, and continuous development.
• Meeting-free Friday afternoons for focused work and professional development.
• Employee programs supporting community, learning, and internal mobility.
• Competitive compensation and a comprehensive benefits package.
• Equal opportunity workplace with reasonable accommodation available during hiring.

Hiring process

• Submit a resume or CV with the application.