4 дня назад
Technical Writer (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Writer (SaaS): Creating and restructuring persona-based documentation for an actively developed data integration platform with an accent on information architecture, enterprise software, and bilingual German-English content. Focus on auditing complex documentation sets, translating product inputs into clear user-facing guides, and coordinating with Product Management, Engineering, Academy, and Sales.
Location: Hybrid, on-site, or remote from Germany or the Netherlands; office locations include Tutzing and Amsterdam. Up to 30 days of remote work per year from any EU country.
Company
provides data integration platforms and products that connect supply chain partners and systems across formats and technologies.
What you will do
- Create clear, accurate guides, concepts, reference documentation, how-to content, tutorials, release notes, and conceptual diagrams for defined reader personas.
- Audit, restructure, and modernize the existing knowledge base to support merged product lines, current terminology, and future information architecture.
- Develop documentation iteratively as product features mature and help define documentation standards, terminology, glossaries, and style guidelines.
- Work with Product Managers, Engineering, Academy or Customer Education, Sales, field teams, and users to gather input and close feedback loops.
- Help determine which information belongs in Docs, Academy, or Community, and translate videos and product specifications into technically sound user-facing content.
Requirements
- Experience documenting enterprise software such as ERP, SaaS, middleware, or integrations.
- Experience creating structured, persona-based documentation for complex products and selecting appropriate concept, how-to, and reference formats.
- Information architecture skills, including auditing, restructuring, standardizing, navigation, taxonomy, and cross-references.
- Strong interviewing skills with subject-matter experts and the ability to collaborate proactively with cross-functional stakeholders.
- Excellent German, preferably native or near-native, and strong English are required because documentation is published in both languages.
- Exposure to EDI, supply chain, or integration topics is advantageous.
Culture & Benefits
- Flexible work options from home, in the office, or remotely within Germany or the Netherlands.
- Personal Learning & Development budget.
- Company pension plan and 30 vacation days per year.
- Two additional paid days off on Christmas Eve and New Year's Eve.
- Location-specific benefits packages and company-sponsored business travel.
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