12 дней назад
Fleet Management & Tech Support (BAS/HVAC)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Fleet Management & Tech Support (BAS/HVAC): Leading service operations for Hive, Autonomy, and deployed building automation systems with an accent on incident management, software deployment, platform monitoring, and partner enablement. Focus on coordinating major incidents, improving operational reliability and automation, and scaling managed services across customer and channel deployments.
Location: Salt Lake City, United States; onsite five days a week
Company
develops Hive, Autonomy, and building automation solutions for customer facilities.
What you will do
- Lead day-to-day service operations across production customer environments and ensure consistent, reliable delivery.
- Own end-to-end incident management, including major incident response, escalations, root cause analysis, and customer validation.
- Coordinate production changes, software deployments, Hive upgrades, Autonomy releases, redeployments, and recovery activities.
- Monitor platform telemetry, availability, performance, building comfort, and HVAC control outcomes across deployments.
- Coordinate diagnostics, engineering tickets, issue validation, and corrective actions across Service Operations, Engineering, Product, and Customer Success.
- Build the managed services and indirect channel operating model, including partner onboarding, enablement, support workflows, governance, and scalable deployment processes.
Requirements
- Experience with Building Automation Systems, HVAC controls, and building operations.
- Knowledge of BACnet, Modbus, MQTT, IP networking, Linux, and cloud-based software platforms.
- Experience with operational monitoring, telemetry, log analysis, diagnostics, and root cause analysis.
- Familiarity with Jira, ServiceNow, Zendesk, or equivalent ticketing systems.
- Knowledge of DevOps, Site Reliability Engineering, and ITIL service management practices.
- Ability to work onsite at the Salt Lake City headquarters five days per week.
Culture & Benefits
- In-person work model with all teams working from an office location five days a week.
- Focus on creativity, collaboration, innovation, and sustainable technology.
- Inclusive workplace committed to diversity, belonging, and equal employment opportunity.
Hiring process
- Submit a cover letter and resume.
- Optionally provide a description of a self-initiated project you created, built, managed, organized, or designed.
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