5 дней назад
Delivery Manager (AIOps)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Delivery Manager (AIOps): Leading a 24x7 managed services delivery operation in the Philippines with an accent on service stability, SLA achievement, customer satisfaction, and technical team leadership. Focus on incident, problem, change, and escalation management, operational automation, workforce planning, and continuous service improvement.
Location: Onsite in Pasay City, Philippines; working hours are 7:00 PM–4:00 AM Philippine Time. The posting also references a Flex Office in Makati.
Company
designs, builds, manages, and modernizes mission-critical technology systems and managed services for leading businesses.
What you will do
- Lead a 24x7 delivery operation focused on service stability, SLA achievement, operational excellence, and customer satisfaction.
- Manage client relationships, governance reviews, service delivery discussions, and operational performance.
- Drive incident, problem, change, escalation management, root cause analysis, and business continuity activities.
- Monitor service performance, operational risks, and key metrics while implementing corrective actions and continuous improvement.
- Lead, coach, and develop technical teams across multiple support functions, including workforce and succession planning.
- Improve service quality and efficiency through process optimization, automation, standardization, and transformation initiatives.
Requirements
- 5+ years of experience leading delivery teams and providing quality services to customers.
- Knowledge of competencies, managed platforms, IT services, and technology vendors.
- Experience leading incident, problem, and change management, including root cause analysis.
- Ability to partner with Delivery Partners and SREs to achieve positive customer outcomes.
- Hands-on AIOps knowledge and an automation- and innovation-oriented mindset.
- Strong customer-facing communication skills and an ability to empower delivery resources.
Nice to have
- Bachelor's degree.
- Six Sigma, PMP, and/or ITIL certification.
Culture & Benefits
- Inclusive, supportive culture focused on belonging, empathy, and shared success.
- Well-being programs supporting financial, mental, physical, and social health.
- Career development through personalized goals, continuous feedback, coaching, and hands-on experience.
- Access to learning opportunities and certifications from Microsoft, Google, and Amazon.
- Opportunities to collaborate with colleagues and work on projects across ’s global organization.
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