Customer Support Operator (Ukrainian and Turkish Languages) (iGaming)

Location: Remote; Shymkent region and Tbilisi are specified in the posting.

Salary: €800–€1,100 gross per month.

Company

Forward connects iGaming companies with talent across marketing, R&D, technology, VIP customer experience, and data analytics.

What you will do

• Provide customer support through live chat, instant messengers, and email.
• Handle customer requests and issues while maintaining service quality and a strong user experience.
• Learn and apply product knowledge, internal procedures, and support guidelines.
• Collaborate with internal teams to resolve customer cases and operational issues.
• Maintain a professional, customer-focused approach in all interactions.
• Work night shifts as part of a rotating schedule.

Requirements

• Ukrainian: fluent; Turkish: B1+.
• Strong written communication skills with attention to clarity and tone.
• Customer-oriented mindset, empathy, and stress resilience.
• Responsibility, accuracy, and the ability to stay focused in a dynamic environment.
• Basic computer skills and the ability to quickly learn new systems.
• Availability to use a personal laptop during the first two weeks of training.

Culture & Benefits

• Remote work format.
• Full-time employment.
• Rotating schedule with night shifts.
• Initial training requires a personal laptop for the first two weeks.