Service Administration Specialist

Location: Petaling Jaya, Selangor, Malaysia

Company

hirify.global is a global provider of precision instruments and services for laboratory, industrial, process analytics, product inspection, and retailing applications.

What you will do

• Process service contracts, orders, and invoicing activities in SAP CRM.
• Manage billing plans and prepare, validate, and close invoices and pro forma invoices within defined timelines.
• Investigate order and data discrepancies, including errors in released orders, and coordinate resolutions with relevant stakeholders.
• Respond to customer inquiries and provide order and contract confirmations.
• Review documentation, follow procedures, schedule work, and meet accuracy, speed, KPI, and development-plan expectations.
• Support service and customer-priority strategies, cost reduction, and process improvement initiatives.

Requirements

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or a related field.
• At least 2–3 years of relevant experience in a global-scope shared-services environment.
• Fluent English is required.
• Ability to work effectively across cultures and functions as a team player.
• Flexibility to work across different global time zones for meetings and calls.

Culture & Benefits

• 1.5-month contractual bonus.
• Medical and dental benefits.
• Exposure to a multinational corporation and global service operations.
• Work in a diverse, cross-functional environment.