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4 дня назад

Onsite Support Analyst 7*24 (IT Support)

Формат работы
onsite
Тип работы
fulltime
Английский
b2
Страна
Colombia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Onsite Support Analyst 7*24 (IT Support): Providing 24/7 onsite service desk support for VIP users in Medellin, managing incidents and service requests with an accent on hardware, software, access, and corporate application troubleshooting. Focus on prioritizing tickets by business impact, escalating complex incidents, and maintaining accurate support documentation.

Location: Onsite in Medellin, Colombia; rotating 24/7 shifts required

Company

hirify.global provides software and cloud solutions, helping organizations optimize software investments, modernize applications, and use cloud, data, and AI technologies.

What you will do

  • Manage incidents and service requests from logging through resolution and closure.
  • Provide technical support to VIP users across multiple communication channels.
  • Troubleshoot hardware, software, access, and corporate application issues.
  • Prioritize tickets according to business impact and service level agreements.
  • Escalate complex incidents to specialized teams and maintain accurate support documentation.

Requirements

  • Technical or technological education in Information Systems, Computer Science, or a related field.
  • Experience supporting VIP or executive-level users.
  • Knowledge of ITSM tools, ideally Aranda.
  • Familiarity with Windows operating systems and productivity applications.
  • Strong communication skills and a customer-centric mindset.
  • Availability to work rotating 24/7 shifts and onsite in Medellin, Colombia.

Culture & Benefits

  • Health and well-being support.
  • Continuous learning and career development.
  • Performance-based incentives and employee share participation.
  • Flexible and hybrid work models across the organization.
  • Participation in global projects.

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