Solutions Engineer (SaaS)

Location: Remote

Company

hirify.global provides a B2B SaaS platform with API and web app solutions for customers.

What you will do

• Assess technical fit and scope API and web app opportunities early in the sales process.
• Review statements of work for API and web app implementation scopes.
• Support the implementation of API and web app customers.
• Resolve escalated API-related Zendesk tickets and provide technical context to Support.
• Support upselling and solutioning discussions with existing API customers.
• Coordinate API-related commitments across Sales, Implementation, Engineering, and Support.

Requirements

• 3+ years of experience in Solutions Engineering, Sales Engineering, or a similar pre-sales role in B2B SaaS.
• Working familiarity with APIs and integrations, including the ability to scope integration requirements and communicate with technical stakeholders.
• Experience scoping or reviewing statements of work with clients.
• Strong written and verbal communication skills, with confidence in customer-facing work.
• Ability to operate with ambiguity, bring structure to an evolving role, and communicate effectively across clients, Sales, and Engineering.
• Customer-retention mindset and willingness to take ownership of the API customer experience.

Culture & Benefits

• Remote work environment.
• Opportunity to shape a newly created engineering role.
• Cross-functional collaboration across Sales, Implementation, Engineering, and Support.
• Direct ownership of the API customer experience and implementation lifecycle.