обновлено 6 дней назад
Client Service Advisor - Merchant Services
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Service Advisor - Merchant Services (Payment Processing): Handling complex merchant servicing escalations, supporting onboarding and activation, and retaining revenue across existing accounts with an accent on chargebacks, billing, funding investigations, and payment acquisition. Focus on diagnosing processing and interchange issues, supporting POS terminals, gateways and VARs, reviewing fees, maintaining accounts, and coordinating with sales, operations, and service providers.
Location: Hagerstown, Maryland, United States. Office-based role. Applicants must already be authorized to work full-time in the United States.
Company
provides banking and merchant services, including payment processing support for business clients.
What you will do
- Handle complex client servicing escalations and resolve merchant inquiries through multiple workflow channels.
- Support newly boarded relationships through onboarding and activation, while servicing existing accounts and retaining revenue.
- Identify processing and interchange qualification issues and advise merchants on chargebacks, billing, and funding investigations.
- Provide expert support for POS terminals, payment gateways, and value-added resellers.
- Review statements and fees, reprice accounts, perform account maintenance, and facilitate PCI compliance conversations.
- Coordinate with sales, operations, and third-party service providers to deliver a consistent client experience.
Requirements
- Associate’s degree.
- At least 5 years of experience in merchant services or a related industry.
- Strong analytical, problem-solving, communication, and interpersonal skills.
- Ability to prioritize, manage time, multitask, resolve root causes, and educate clients.
- Knowledge of Word, Excel, and Salesforce, with the ability to quickly learn additional systems.
- Current authorization to work full-time in the United States; immigration sponsorship is not available.
Culture & Benefits
- Office workplace with possible flexible arrangements for certain positions, subject to hiring-team confirmation.
- Health insurance, wellness programs, life and disability insurance, and retirement savings plan.
- Paid leave, paid holidays, and paid time off.
- Eligibility to participate in an applicable incentive compensation plan.
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