Customer Solutions Analyst (Logistics)

Location: Prishtina, Kosovo. Office-based or hybrid options are available.

Company

hirify.global provides shipment visibility solutions that help reduce delays, rejected loads, theft, damage, and spoilage across road, rail, ocean, and air transportation.

What you will do

• Analyze customer shipment activity, operational workflows, use cases, adoption trends, and program performance.
• Translate customer business challenges into documented operational and technical requirements.
• Maintain strategic account plans, stakeholder maps, opportunity summaries, project plans, and action trackers.
• Coordinate complex customer deployments, expansion programs, meetings, decisions, action items, risks, and dependencies.
• Build dashboards and reports covering customer activity, adoption, expansion pipeline, revenue influence, deployment progress, and outcomes.
• Support the Global Accounts Program by mapping customer organizations, tracking international opportunities, and coordinating regional expansion efforts.

Requirements

• Experience analyzing customer operations, shipment activity, workflows, adoption, and business outcomes.
• Ability to prepare customer reports, presentations, dashboards, and actionable analysis.
• Ability to coordinate complex projects, track milestones and risks, and maintain structured documentation.
• Ability to communicate customer requirements across Sales, Customer Success, Product, Operations, Revenue Operations, and regional teams.
• Ability to research customer organizations, stakeholders, business units, locations, and expansion opportunities.

Culture & Benefits

• Office-based or hybrid work options in Prishtina.
• Autonomy and resources to build and improve customer solutions.
• Collaboration with a global team.
• Competihirify.global equity and a focus on transparency, simplicity, teamwork, and continuous improvement.
• Inclusive, diverse, and equal-opportunity workplace.