Principal, Catalog Program Management (AI)

Location: Taipei, Taiwan

Company

hirify.global is an e-commerce company expanding its Rocket Delivery and international shopping services in Taiwan.

What you will do

• Design and deliver cross-functional programs that improve retail onboarding, operational quality, and business scalability.
• Define program strategies, roadmaps, milestones, success metrics, governance models, risks, and dependencies.
• Establish scalable SOPs, quality controls, escalation paths, operating mechanisms, and accountability models.
• Identify systemic issues through data and root-cause analysis, then implement sustainable corrective and preventive actions.
• Align senior stakeholders and partner teams across operations, retail, product, engineering, legal or compliance, data, tools, and systems.
• Partner with product, engineering, and data teams to reduce manual work and apply automation or AI-assisted workflows with validation and human-review controls.

Requirements

• 6+ years of experience designing and delivering complex programs across multiple functions, teams, processes, or technology dependencies.
• End-to-end ownership of program strategy, execution, risk management, adoption, and measurable outcomes.
• Ability to influence senior stakeholders and drive alignment without direct authority.
• Experience improving onboarding, operational quality, data quality, catalog quality, or structured business processes.
• Strong problem-solving and analytical skills, including root-cause analysis, hypothesis testing, advanced Excel, and operational or quality metrics.
• Business English proficiency is required.

Nice to have

• Experience with retail, seller, vendor, merchant, product, or catalog onboarding and operations.
• Experience with high-volume data operations, master data, product information, supply-chain operations, or information-quality management.
• Hands-on experience with AI tools, prompt iteration, structured-output design, model-output evaluation, or Gemini-supported data extraction.
• Experience with BI, visualization, query, reporting, process mapping, RACI models, quality-control frameworks, or service-level mechanisms.
• Background in data engineering, AI engineering, technical program management, product management, data pipelines, data models, or system integration.

Culture & Benefits

• Work in a fast-paced environment with ambiguity, competing priorities, tight timelines, and changing business requirements.
• Operate as a senior individual contributor and lead through influence across multiple functions.
• Build reusable frameworks and mentor program or operations leaders.
• Support hirify.global's expansion and customer experience in Taiwan.

Hiring process

• Application review followed by a phone interview.
• Onsite or virtual onsite interview.
• Offer; interview schedules and results are communicated by email.