Principal, Program Management (Retail Onboarding & Quality)

Location: Taipei, Taiwan

Company

hirify.global provides ecommerce services in Taiwan, including next-day Rocket Delivery and international Rocket Oversea delivery.

What you will do

• Design and deliver cross-functional programs that improve retail onboarding, operational quality, and business scalability.
• Define program strategies, roadmaps, milestones, success metrics, governance, risks, and dependencies.
• Establish scalable SOPs, quality controls, escalation paths, operating mechanisms, and accountability models.
• Use data and root-cause analysis to identify systemic issues and implement sustainable corrective and preventive actions.
• Align senior stakeholders and partner teams across operations, retail, product, engineering, legal or compliance, data, tools, and systems.
• Apply automation and AI-assisted workflows with validation, exception handling, traceability, and human-review controls; create reusable frameworks and mentor program or operations leaders.

Requirements

• 6+ years of experience designing and delivering complex cross-functional programs.
• End-to-end ownership of program strategy, execution, risk management, adoption, and measurable outcomes.
• Ability to influence senior stakeholders and drive alignment without direct authority.
• Experience improving onboarding, operational quality, data quality, catalog quality, or other structured business processes.
• Strong problem-solving and analytical skills, including root-cause analysis, hypothesis testing, advanced Excel, and operational or quality metrics.
• Business English proficiency and availability to work in Taipei, Taiwan.

Nice to have

• Experience in retail, seller, vendor, merchant, product, catalog, or account onboarding.
• Experience with high-volume data operations, platform operations, content operations, master data, or information-quality management.
• Experience partnering with product and engineering teams to improve tools, systems, and scalable operational solutions.
• Experience with structured-output design, prompt iteration, model-output evaluation, Gemini-supported data extraction, or AI-assisted workflows.
• Experience with BI, visualization, query, reporting, process maps, RACI models, control checklists, or quality-control frameworks.

Culture & Benefits

• Work in a fast-paced environment with ambiguity, competing priorities, tight timelines, and changing requirements.
• Collaborate across operations, legal or compliance, product, engineering, data, tools, systems, finance, and commercial teams.
• Contribute to hirify.global's expansion and business growth in Taiwan.

Hiring process

• Application review.
• Phone interview.
• Onsite or virtual onsite interview, followed by an offer.
• Process details and schedules may vary; updates are sent by email.