Quality Operations Services Manager (Pharmaceutical Quality)

Location: Istanbul, Türkiye; hybrid working model. Global scope with regular interaction across multiple regions and time zones, including occasional flexibility for U.S.-based meetings.

Company

hirify.global is a pharmaceutical company focused on developing breakthroughs that change patients' lives.

What you will do

• Lead delivery of Quality Management and Commercial Quality operational services through the Istanbul service center.
• Manage workload, service performance, priorities, risks, escalations, governance, and stakeholder communication.
• Oversee Quality Events, investigations, root cause analysis, CAPA management, Effectiveness Checks, audit response, and remediation activities.
• Own operational reporting and analytics, including dashboards, visualizations, recurring reports, and ad-hoc insights using Commercial Quality systems.
• Onboard services transitioning from external vendors and establish scalable processes, documentation, training, governance, and performance measures.
• Drive standardization, simplification, automation, AI-enabled solutions, data integration, and continuous improvement across Commercial Quality operations.

Requirements

• Bachelor's degree in Life Sciences, Social Sciences, Business, Analytics, or a related field.
• At least 3 years of experience in pharmaceutical quality, compliance, operations, service delivery, or another regulated environment.
• Experience with Quality Events, investigations, CAPA management, audit remediation, quality oversight, or related quality processes.
• Experience managing operational services, end-to-end process delivery, stakeholder engagement, reporting, dashboards, and analytics.
• Strong analytical, problem-solving, organizational, communication, influencing, and cross-functional collaboration skills.
• Strong written and verbal English communication skills; ability to work in a hybrid model in Istanbul and accommodate occasional U.S.-based meetings.

Culture & Benefits

• Flexible workplace culture supporting work-life harmony.
• International career opportunities and leadership development through rotations.
• Work environment centered on collaboration, accountability, innovation, inclusion, and continuous improvement.
• Opportunity to work with stakeholders across multiple regions and geographies.