Strategic Partner Pre-Sales & Customer Success Manager (Fintech)

Location: Marousi, Attica, Greece; on-site

Company

Viva.com is a European tech bank providing integrated payment acceptance, banking, card issuing, financing, and fiscalisation services across 29 countries.

What you will do

• Support strategic sales opportunities through discovery, solution design, presentations, demos, proposals, and RFP/RFI responses.
• Design end-to-end solutions covering integrations, reporting, reconciliation, and customer-specific business needs.
• Develop business cases, Business Impact Assessments, project roadmaps, and Statements of Work.
• Coordinate implementations from onboarding and testing through pilots and go-live, managing internal and customer stakeholders.
• Own post-go-live customer success, driving adoption, retention, satisfaction, and time to value.
• Lead business reviews, identify expansion opportunities, and provide product teams with structured customer and market feedback.

Requirements

• At least 5 years of experience in pre-sales, solution consulting, customer success, implementation, or strategic account management.
• Bachelor’s degree in business, technology, engineering, finance, or a related field.
• Experience with enterprise customers or strategic partners, preferably in payments, fintech, banking, SaaS, or technology.
• Strong understanding of APIs, system integrations, reporting, reconciliation, project scoping, implementation, and stakeholder coordination.
• Ability to translate complex business needs into clear functional and technical requirements and identify account growth opportunities.
• Fluent English, written and spoken, is required.

Culture & Benefits

• Competitive compensation package and annual performance-based bonus.
• Private health insurance for the employee and family.
• Top-of-the-line tools and equipment.
• Career development and regular feedback.
• Employee wellness program with daily group sessions led by professional coaches.
• Technology-enabled environment focused on amplifying human potential through AI.