Certified Medical Assistant/Clinic Coordinator (Hybrid)

Location: Northwest Columbus, Ohio, United States. Hybrid schedule with onsite work Tuesdays and Thursdays from 8:30 a.m. to 1:30 p.m. ET and remote work Mondays, Wednesdays, and Fridays from 9:00 a.m. to 5:00 p.m. ET. Candidates must reliably report to the assigned clinic and be authorized to work in the United States without current or future sponsorship.

Compensation: $23–$28 per hour for the temporary position.

Company

Digital addiction-medicine clinic providing virtual, multidisciplinary, evidence-based treatment and ongoing support for people with substance use disorders.

What you will do

• Support patient intakes, outreach, follow-up, care coordination, scheduling, and clinical work queues.
• Act as a primary patient contact and triage urgent clinical requests to registered nurses.
• Coordinate medication, pharmacy, prescription, laboratory, and drug-screen workflows within medical-assistant scope.
• Maintain accurate patient demographics, medical histories, lab results, and communication records in the EHR.
• Provide onsite patient intake, rooming, clinic-flow, supply, equipment, and office-operation support.
• Partner with nurses, providers, pharmacies, and other care-team members to improve timely patient care.

Requirements

• At least 2 years of experience as a Certified Medical Assistant and an active nationally recognized Medical Assistant certification maintained in good standing.
• Current CPR and First Aid certifications.
• At least 1 year of experience in behavioral health, substance-use treatment, patient advocacy, care coordination, crisis support, peer coaching, or a similar liaison role.
• Experience with healthcare terminology, addiction medicine, scheduling, multiple platforms, G-Suite, video meetings, and spreadsheets.
• Ability to work collaboratively, use non-stigmatizing person-first language, and support patients with addiction and mental-health challenges.
• Must be authorized to work in the United States without current or future sponsorship and able to report reliably to the Northwest Columbus clinic.

Nice to have

• Remote-work or telemedicine experience.
• Experience with substance-use disorder care, harm reduction, or lived recovery experience.
• Bilingual English and Spanish communication skills.
• Experience with Zendesk.

Culture & Benefits

• Patient-centered culture focused on compassionate, evidence-based care and reducing barriers to recovery.
• Medical, dental, vision, short-term disability, mental-health, and employee assistance benefits for regular full-time employees.
• Four weeks of paid time off, paid sick leave, nine paid holidays, and paid parental leave after six months.
• 401(k) retirement savings and remote-friendly equipment support.
• Business-casual dress code; scrubs are welcome.

Hiring process

• 30-minute phone interview.
• 60-minute in-person panel interview at the clinic.
• Final candidates complete background checks and provide professional references.