Customer Success Manager (Fintech)

Location: Limassol, Cyprus; relocation to Cyprus and a 3-year Cyprus work visa are supported.

Company

hirify.global is developing an international payment gateway for merchant collections and payouts, with payment data storage, PCI DSS compliance, and integrations with payment systems, providers, gateways, processors, and 3DS.

What you will do

• Take over merchants after the Sales handover and coordinate onboarding, integration, and launch.
• Manage and develop a portfolio of merchants through regular communication and QBRs.
• Support retention, identify churn risks, upsell opportunities, and new processing needs.
• Train merchants to use the product dashboard and coordinate incidents and escalations through resolution.
• Work with Sales, Partnerships, Onboarding, Product, Tech, Finance, Risk, and Compliance.
• Maintain CRM records, tasks, meeting notes, documentation, and process improvements; attend several industry conferences each year.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or another B2B customer-facing role.
• At least 1 year of experience in payments, fintech, PSP, acquiring, gateways, or orchestration.
• Understanding of PSP, acquirer, MID, routing, settlements, chargebacks, and approval rates.
• Strong or native English.
• Confident use of CRM, task-management, email, and business communication tools.
• Ability to travel within the EU. Additional European languages are an advantage; key-account experience is preferred.

Culture & Benefits

• EU-based employment contract and a 3-year Cyprus work visa with full relocation and visa support, including assistance for family members.
• Flights to Limassol, a company-covered apartment for the first month, and relocation support for the employee and family.
• Performance reviews twice a year, bonus opportunities, salary adjustments, private medical insurance, and a Cyprus provident fund after probation.
• Coverage for psychological assistance, children’s school and kindergarten fees, sports benefits, and corporate mobile service.
• Language courses, conferences, training, coaching, peer recognition, team buildings, hackathons, and an equipped Limassol office.
• Free breakfasts, Wolt allowance, coffee bar, health bar, and access to electric scooters and bike rentals.

Hiring process

• HR interview.
• Technical interview.
• Final interview followed by a job offer.