Senior Customer Trust Incident Response Manager (Cybersecurity)

Location: Dublin, Ireland

Salary: €81,000–€118,800 annual base salary for Ireland-based roles, with offers based on experience and geographic location.

Company

hirify.global develops software that helps innovators design and make buildings, products, factories, vehicles, and entertainment.

What you will do

• Represent the customer perspective during security, privacy, data protection, identity, and product or service availability incidents.
• Assess affected products, services, customers, systems, potential consequences, remediation activities, and recovery expectations.
• Ask technically informed questions and drive incident responders, engineers, product teams, and subject-matter experts toward clarity.
• Develop and coordinate customer notifications, Trust Center bulletins, security advisories, Event Analyses, FAQs, talking points, and support guidance.
• Align communications across Customer Support, Customer Success, account teams, Trust Center, Health Dashboard, and other customer-facing channels.
• Improve incident response through retrospectives, playbooks, templates, escalation criteria, exercises, metrics, and repeatable customer-impact assessments.

Requirements

• Significant experience in security or cybersecurity incident response, technical incident management, site reliability or cloud service incidents, senior technical support, escalation engineering, or technical/product marketing.
• Experience working directly with customers on complex, sensitive, technical, or high-severity issues.
• Strong understanding of cloud and SaaS environments, networking, web applications and APIs, cloud infrastructure, identity and access management, application security, data flows, distributed systems, reliability, and operational incidents.
• Exceptional written communication skills for producing concise, technically accurate customer communications under time pressure.
• Strong verbal communication skills and confidence working with technical experts, senior leaders, legal professionals, customer-facing teams, and customers.
• Ability to remain calm during high-severity incidents, challenge assumptions diplomatically, drive clarity with incomplete information, and coordinate across regions and time zones.

Culture & Benefits

• Meaningful work supporting software used to design and make products, buildings, factories, vehicles, and films.
• Competitive compensation package with potential annual bonuses, stock grants, and comprehensive benefits.
• Culture focused on belonging, collaboration, customers, partners, and creating a better world.
• In-person onboarding and/or identity verification may be required.