9 дней назад
Product Support - Core Banking (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Support - Core Banking (Fintech): Maintaining the quality, stability, and performance of core product features with an accent on issue management, production monitoring, and incident response. Focus on troubleshooting root causes, debugging web applications, coordinating engineering and product teams, and meeting ticketing SLAs.
Location: Jakarta, Indonesia
Company
operates fintech products and is hiring for its Indonesia team.
What you will do
- Monitor the ticketing system, respond to issues, and ensure SLA targets are met.
- Log, track, prioritize, and troubleshoot product issues and bugs.
- Perform root cause analysis and implement corrective and preventive measures after incidents.
- Monitor product dashboards and production alerts.
- Collaborate with Product Management and Engineering to identify and implement solutions.
- Support web application debugging and technical incident communication.
Requirements
- 1–2 years of experience in product-related work; fintech or payment product experience is welcome.
- Bachelor’s degree in computer science, information technology, business, or a related field.
- Strong debugging, troubleshooting, analytical, and problem-solving skills.
- In-depth knowledge of SQL and a thorough understanding of Agile development.
- Strong verbal and written communication skills, with the ability to work independently or in a team.
- Proficiency with JIRA and availability to handle after-hours issues.
Culture & Benefits
- Fast-paced environment with close collaboration across Product and Engineering.
- Opportunity to support the product roadmap and core product operations.
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