Customer Support

Location: Remote work from a home city or another location initially, with relocation to the Southeast Asia support office after the first 2–3 months.

Company

hirify.global is an international fintech company providing a fast-moving environment for customer support and client service.

What you will do

• Resolve client requests and technical support issues through live chat, phone, and email.
• Navigate multiple programs while maintaining accuracy and attention to detail.
• Escalate cases to the appropriate specialists through Salesforce or Jira and keep clients updated.
• Verify client documents for specific regions and prepare or interpret reports and documentation.
• Attend company seminars, meet assessment targets, achieve quarterly KPIs, and complete assigned ad hoc tasks.

Requirements

• English and Amharic communication skills are required.
• Strong client-facing communication, troubleshooting, multitasking, and customer-service skills.
• Bachelor’s degree in business administration or a related field.
• Self-motivated, reliable, accurate, and detail-oriented approach.
• Ability to relocate to the Southeast Asia support office after the first 2–3 months.

Culture & Benefits

• Professional training, certifications, soft-skills development, English courses, and trading workshops.
• Health and life insurance for employees and eligible family members, including mental health, vision, and dental coverage.
• 21 days of annual leave and paid sick leave.
• Allowances for sports activities, meals, transportation, and children’s education.
• Holiday flight tickets and accommodation coverage within the yearly limit.
• Team-building activities and corporate events.

Hiring process

• Talent Acquisition interview, followed by an English test.
• Written assessment, trainer interview, and final interview.