Customer Success Manager (Cybersecurity)

Location: Denver, Colorado, USA

Salary: $76,000–$95,000 per year plus variable pay

Company

hirify.global provides an intelligent cloud identity platform for secure digital experiences and identity and access management.

What you will do

• Serve as a named customer resource and build trusted relationships with customer organizations.
• Manage communications and expectations during major customer incidents through resolution.
• Analyze support cases, survey responses, renewal behavior, adoption, and utilization trends to identify risks.
• Represent the customer internally and advocate for customer needs.
• Provide proactive guidance on platform features based on customer interests and business objectives.
• Travel occasionally to customer sites and provide after-hours or weekend coverage when needed.

Requirements

• At least 4 years of related Customer Success or Customer Experience experience.
• Experience consulting on and implementing IT systems, preferably cloud services or identity management solutions.
• Strong technical aptitude and the ability to understand customer use cases and architectural requirements.
• Curious and proactive approach to identifying adoption blockers and customer risks.
• Experience with SFDC, Gainsight, or an equivalent CRM system.
• Solid technical understanding of cloud solutions.

Culture & Benefits

• Flexible and collaborative work environment with startup-inspired values.
• Employee Resource Groups and regular company and team events.
• Generous paid time off and holiday schedule.
• Parental leave, healthcare options, retirement programs, and education reimbursement.
• Commuter offset available in specific locations.
• Volunteering and community initiatives.