Reconciliation & Payments Specialist (Fintech)

Location: Remote from Bulgaria

Company

hirify.global develops an AI-driven fintech solution that helps eCommerce merchants manage credit card disputes, recover lost revenue, and protect their businesses from chargeback fraud.

What you will do

• Reconcile customer payments against invoices across SMB and Enterprise accounts.
• Investigate unmatched, partial, and unexpected payment items to identify root causes.
• Track customer debts and follow up on unpaid or unreconciled balances through full resolution, including after month-end.
• Maintain clear working papers documenting how balances were calculated.
• Cross-check data across multiple systems and communicate with Billing, Finance, Operations, Customer Success, and customers.
• Identify repetitive manual work and use Claude and other AI tools to improve reconciliation workflows.

Requirements

• 2+ years of experience in reconciliation, collections, billing, or accounts receivable, ideally in fintech, SaaS, or eCommerce.
• Strong Excel skills, including pivot tables, VLOOKUP/XLOOKUP, SUMIFS, and large data sets.
• Strong attention to detail, critical thinking, persistence, and end-to-end ownership of accounts.
• Ability to verify inconsistent data across systems and explain billing or reconciliation issues clearly to non-finance stakeholders and customers.
• Responsiveness across Slack, monday.com, email, and customer calls.
• Native or near-native English and comfort working with customers from SMB to Enterprise.

Nice to have

• Familiarity with chargebacks, payment disputes, or PSP data.

Culture & Benefits

• Full-time remote work.
• Fast-paced, cross-functional collaboration.
• Strong emphasis on ownership, responsiveness, transparency, and measurable results.
• Opportunity to reduce manual effort through AI-assisted workflows.