Account Manager (Domains)

Location: Office in Limassol, Cyprus

Company

Professional team focused on domain management and corporate services.

What you will do

• Process domain purchases, renewals, and changes while monitoring expiration dates.
• Work with registrars, external providers, and counterparties to resolve operational issues.
• Handle tickets and complete requests within established SLAs.
• Verify operational data, maintain records in Google Sheets, Excel, and internal systems, and prepare reports and escalations.
• Coordinate requests with Legal, Finance, IT, and other internal teams.
• Contribute to improving operational processes, instructions, and automation.

Requirements

• At least 1 year of experience in Account Management, Operations, Customer Support, Back Office, Administration, or a similar role.
• Experience with ticketing systems, CRM platforms, or project management tools.
• Confident use of Google Sheets and Excel, plus experience using AI tools such as ChatGPT or Claude to improve efficiency.
• Strong written Russian and English at B2 level.
• Ability to understand new tasks independently, identify solutions, manage parallel work, and take ownership of final results.
• Strong attention to detail, systematic working style, proactive learning, and effective teamwork.

Nice to have

• Experience with domains, registrars, or DNS.
• Experience with the Google Workspace Admin Console.
• Technical background or a strong interest in IT.
• Experience with international providers and tools such as YouTrack, Jira, or Confluence.
• Experience optimizing or automating operational processes.

Culture & Benefits

• Full-time employment in a professional team with domain-management expertise.
• Exposure to a large international domain portfolio and varied operational tasks.
• Structured onboarding and mentorship.
• Clear grading system and transparent professional-growth criteria.
• Office-based work in Limassol.