Senior Bilingual Customer Service Representative (Chemical Manufacturing)

Location: Hybrid, Campinas, Brazil; coverage may extend until 7:00 PM Eastern Standard Time, with availability to work on local holidays for North American operations.

Company

hirify.global is a global chemical manufacturing company developing specialty chemical solutions for water treatment, process improvement, hygiene, food and beverage, industrial, institutional, and pool and spa markets.

What you will do

• Communicate customer expectation changes, shortages, price discrepancies, and SKU issues with customers and field teams.
• Handle incoming customer calls, take ownership of concerns, and resolve issues within defined KPIs.
• Process orders accurately and promptly, including special instructions, and support the order-to-cash process.
• Act as the main contact for Sales on order and distribution matters and maintain visibility of key customer issues.
• Promote products through cross-selling and up-selling while supporting account and portfolio development.
• Identify root causes, coordinate corrective actions, and recommend process improvements.

Requirements

• Fluent English and French, with excellent written and verbal communication skills.
• More than 5 years of relevant customer service and/or account management experience is desirable.
• High school diploma or equivalent; technical or higher education is preferred.
• Digital literacy with SAP, Salesforce, Microsoft Office, Gmail, and Google Docs.
• Ability to work full shifts with coverage potentially extending to 7:00 PM Eastern Standard Time and to work on local holidays.
• High-speed internet access for occasional work-from-home days.

Culture & Benefits

• Autonomy, professional challenges, and opportunities for growth.
• Commitment to diversity, inclusion, ethical conduct, and high standards of integrity.
• Collaboration with customers, Sales, Account Managers, field teams, management, and other business functions.