IT Support Technician II

Location: Varna, Bulgaria; onsite and remote support responsibilities

Salary: €13,100–€17,650 gross annually, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform powered by workforce insights and people-first AI.

What you will do

• Provide onsite and remote support for Windows and macOS devices, applications, peripherals, meeting-room technology, network connectivity, and access issues.
• Resolve incidents and service requests through phone, chat, remote-support tools, and in-person assistance while meeting service-level expectations.
• Configure, image, deploy, replace, collect, securely wipe, and redeploy laptops and other IT equipment.
• Support new-hire onboarding, employee offboarding, workstation setup, office moves, and executive or priority-user support.
• Maintain ticket, asset, inventory, and device-assignment records and manage the complete device lifecycle.
• Coordinate procurement, warranties, repairs, replacements, vendors, escalations, knowledge articles, procedures, security, compliance, patching, encryption, and data protection.

Requirements

• Experience in desktop support, service desk, end-user computing, or a similar technical-support role.
• Experience providing onsite, phone, chat, and remote technical support.
• Practical knowledge of Windows, macOS, Dell hardware, and Apple hardware.
• Hands-on experience with device imaging, provisioning, deployment, troubleshooting, and lifecycle management.
• Fluent spoken and written English required.
• Associate degree in an IT-related field or equivalent professional experience; strong customer-service, communication, analytical, organizational, and problem-solving skills.

Nice to have

• Experience with ServiceNow or a similar IT service-management platform.
• Familiarity with Intune, Autopilot, SCCM, Jamf, Active Directory, and Microsoft 365.
• Knowledge of networking principles, endpoint security, IT procurement, inventory, asset management, and vendor coordination.
• ITIL Foundation or another relevant technical certification.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Culture & Benefits

• 25–28 days of annual leave.
• Medical coverage for employees and dependents, plus life, AD&D, disability, and critical illness coverage.
• €85 monthly meal vouchers and a €275 quarterly U Choose allowance for eligible items.
• Global tuition reimbursement of up to €3,425 per year and fertility support of up to €6,525 per year.
• 24/7 Employee Assistance Programs, adoption assistance, and business travel insurance.
• Ability to lift and move IT equipment weighing up to 30 pounds, with reasonable accommodation where applicable.