Manager, Clinical Site and Participant Experience (CSPE)

Location: Hybrid role based out of the Bridgewater, New Jersey office; remote work is available most of the time with in-person collaboration as needed. Occasional domestic and international travel of approximately 15% is required.

Salary: $133,000–$173,000 annual

Company

hirify.global is a global biopharmaceutical company focused on transforming the lives of patients with serious and rare diseases.

What you will do

• Build and maintain relationships with clinical trial sites to improve performance, engagement, enrollment, and partnership with hirify.global.
• Serve as the central point of contact for site issue resolution and provide high-touch support.
• Provide site feedback for clinical trial site selection and qualification activities.
• Support site coordinator protocol advisory boards, including discussion guides and outcome summaries.
• Partner with Clinical Study Teams and Compliance to incorporate participant and caregiver feedback and develop compliant participant-engagement approaches.
• Assess participant burden and clinical trial performance using objective measures such as burden indices, engagement goals, and satisfaction metrics.

Requirements

• Bachelor’s degree and at least 6 years of progressive experience in Clinical Operations or Development Operations at a sponsor or CRO.
• At least 3 years of experience as a Clinical Trial Site Engagement Lead.
• Understanding of end-to-end clinical trial processes and clinical trial regulations and guidelines, including GCP, FDA, and EMA requirements.
• Experience building clinical trial site relationships, influencing stakeholders, negotiating, resolving conflicts, and solving problems.
• Ability to collaborate in a global, multifunctional matrix and work with North American sites while understanding European operations.
• Strong written and verbal communication, organization, critical thinking, judgment, decision-making, and attention to detail.

Nice to have

• Advanced degree.

Culture & Benefits

• Medical, dental, and vision coverage, mental health support, wellbeing reimbursement, and Employee Assistance Program access.
• Paid time off, fertility and family-forming benefits, caregiver support, and flexible work schedules.
• 401(k) with company match, annual equity awards, Employee Stock Purchase Plan, and company-paid life and disability insurance.
• Learning resources, workshops, leadership programs, mentorship, and networking opportunities.
• Employee resource groups, service and recognition programs, volunteering, and community engagement opportunities.