Senior Site Reliability Engineer (Kubernetes)

Location: Atlanta Support Center, United States; expected on-site presence of 80%

Company

Multi-brand restaurant company operating more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

What you will do

• Define and manage SLIs, SLOs, and error budgets for critical services.
• Drive production readiness reviews, reliability requirements, capacity planning, failure mode analysis, and dependency risk assessments.
• Design monitoring, alerting, logging, tracing, dashboards, and telemetry that accurately reflect service health.
• Lead high-severity incident response, blameless postmortems, root cause analysis, and improvements to detection, response, and recovery.
• Automate repetitive operational work by building self-healing systems, tooling, scripts, and safer CI/CD deployments.
• Improve scalability and fault tolerance through load testing, performance analysis, resiliency patterns, and collaboration with engineering teams.

Requirements

• 5+ years of experience in Site Reliability Engineering, Software Engineering, or Platform Engineering.
• 2+ years of experience with Kubernetes and containerized workloads.
• Four-year degree in Computer Science or a related field.
• Strong programming or scripting skills in Python, Go, Java, or Node.
• Experience operating against SLOs and error budgets, leading incident response, and performing root cause analysis.
• Strong understanding of distributed systems, microservices architecture, cloud platforms, and observability strategies.

Nice to have

• Experience with chaos engineering or resiliency testing.
• Experience with high-volume, high-availability transactional systems.
• Experience with AI-assisted observability or operational automation.
• Contributions to internal SRE tooling, frameworks, or platforms.

Culture & Benefits

• Engineering-driven reliability culture focused on reducing toil and preventing incidents.
• Participation in an on-call rotation.
• Mentorship and collaboration with engineering teams on SRE best practices.
• Work supporting customer-facing digital platforms across a large restaurant brand portfolio.